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FAQs

What is the Hallow + Plank Return Policy?

 

I did not purchase this product at Hallowandplank.com, can I return it through the website?
Answer: If purchased in a retail location, you must return the item at the location purchased and follow their return policy. Only orders placed on hallowandplank.com will be accepted for a refund as long as you are within the return policy requirements.

 

The Hallow + Plank style I want is sold out, what should I do?
Answer: You can email bestrong@hallowandplank.com to contact us. Include the name of the style you are looking for, along with the color and size. We will respond with an update on the product's availability as soon as possible. Regarding our patterned selections, merchandise goes fast, and we bring in new prints as they sell out. However, we do encourage you to let us know which item you are interested in purchasing that is sold out, because we may bring back a limited supply of one particular print if we receive enough requests for it. Make sure to join our email list to be the first to know about new items coming in! 

 

I am a retailer, how can I start selling Hallow + Plank in my store(s)?
Answer: We would love to have you become part of the Hallow + Plank family! Please visit our wholesale page for more information.  

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Does Hallow + Plank have retail store locations?

 

Do you offer exchanges?
Answer: At this time we only offer even exchanges for a different size. Once we have received the original merchandise and it has been approved for the exchange, we will ship out the new size as long as we have it available in stock at that time. If you would like to exchange for something else, you will have to place a separate order.

 

How long will my package take to arrive if I am ordering from outside the United States?
Answer: It depends on where you are located but on average it usually takes 10-15 business days to arrive through our standard shipping.

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