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Return Policy

Thank you for shopping at Hallow + Plank we appreciate your business!

 

ALL RETURNS MUST BE MADE WITHIN 10 DAYS FROM DELIVERY DATE. Items MUST be unwashed, unworn/unaltered with tags still attached to garment, along with proof of payment for return to be valid. Hair accessories including headbands and hair ties are FINAL SALE.  All garments are subject to inspection and if item(s) are not in resalable condition return will be denied. Shipping costs are non-refundable. At this time we do not offer free return shipping. We are not responsible for packages lost in the mail and strongly encourage you to purchase tracking for your shipment. Refunds can take up to 10 business days to process from the date it is received. When return is processed, you will receive an email notification. Please allow additional time for your card carrier to process the return. Sales at events/pop up shops are FINAL SALE. Flash sale items are FINAL SALE. Regular Sale items can only be exchanged for a different size within 10 days from delivery date. In the event the size needed is sold out, we will issue a store credit in the amount of the sale minus shipping. If you would like to do an even exchange for the same product just a different size, please notate the size you would like instead on the return order form. As soon as we receive the item in resalable condition, we will send out the new item(s)



NOTE:  RETURN POLICY EXCEPTION FOR THE HOLIDAY SEASON: Any purchases made from December 1, 2016 until Christmas may be EXCHANGED FOR ANOTHER SIZE until January 7, 2017 Based on product availability unless marked FINAL SALE and in that case, no exchanges/returns can be made at anytime with no exception. Items must still have tags attached, be unworn/unaltered, and in resalable condition or return will be denied. Items that are past the normal 10 day return policy and meet these requirements, must be shipped and post marked no later than January 5 for exchange to be valid. 

We are committed to, and stand behind the quality of our product. If something is unsatisfactory regarding the quality of your order, please email us at bestrong@hallowandplank.com 



Download Return Form Here

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